More evidence has surfaced of the flawed business model adopted by booked-hire services, says Taxi Council Queensland (TCQ).
A recent news article reported that a Queensland journalist suspected his uber account had been hijacked and was being charged fees around the world, but when he tried to contact the booked-hire service to resolve the issue he couldn’t reach a real person.
“Emails and tweets over a 24-hour period got no response, yet his account reportedly continued to be charged,” said TCQ president Max McBride.
“He was forced to use his professional contacts to call uber’s publicity officer directly to get action, and that is unacceptable.”
Mr McBride said booked-hire services collect a large amount of data about their customers and data breaches such as this are common.
“This is another reminder that booked-hire services need to be kept more accountable and further enforcement is required to ensure they are providing and maintaining the high standard the public deserves.”
Establishing an independent Personalised Transport Commission with the power to enforce regulatory conditions is essential for the personalised transport sector.