Taxi Council wants public input into driver awards
For the first time, Queensland's taxi council has turned to the public to help them find the state's best taxi drivers.
Each year drivers and operators from across Queensland are nominated by their peers for a variety of industry awards including Taxi Driver of the Year, but this year, Taxi Council Queensland (TCQ) wants to hear from customers about exceptional service they may have received while using a cab.
TCQ chief executive officer Benjamin Wash said that with more than 250,000 taxi fares every day across the state, there are "multitudes of examples of exceptional service no one hears about".
"Customers obviously expect good service, and drivers consider this an essential part of their job and don't seek recognition, but among these are stand-out examples of drivers going above and beyond normal expectations," he said
The new “Customer Service” award is part of TCQ’s annual awards night on November 11 when the industry pays tribute and recognises excellence.
Mr Wash is also keen to hear from anyone who knows of someone in the taxi industry who has made a significant contribution over many years.
"In many regions, there are locals across our industry who have done things quietly and without fanfare, and we want to recognise them publicly."
TCQ’s website – www.tcq.org.au - has nomination forms for its Customer Service Award. Nominations close on September 30, 2015
August 5, 2015
Everything about uber is “smoke, mirrors and dishonesty” – Taxi Council
Taxi Council Queensland (TCQ) says it’s astonishing but not surprising to learn of the latest trickery used by illegal taxi service uber to fool the public.
It has been revealed that the outlaw company shows fake uber cars on its app, to give the false impression that more cars are available than is the case.
TCQ chief executive officer Benjamin Wash says this is simply another of the numerous ‘smoke and mirrors’ tricks engaged by the company to make out they are far more popular than they are.
“Just like their purported customer numbers and safety claims, it is hard to know exactly what is the case as they continually deceive and lie to the public.
“No one should trust a company that refuses to abide by the law, refuses to submit to ATO directives, blatantly lies about its safety procedures and uses dodgy figures.”
Mr Wash is also concerned at the disturbing trend which is giving the illegal service ‘a free ride’ from some politicians and journalists.
“I keep reading and hearing how incredibly popular uber is but the facts do not show it. They talk about transporting 100,000 customers per year, yet taxis transport more than 250,000 customers per day in Queensland – and unlike uber, our figures are proven.”
He said some media outlets have been hoodwinked by the hype, and re-emphasised that the 15,000 small business owners comprising the Queensland taxi industry were committed to high customer service, safety regulations and servicing all areas at all times.
A claim from an uber spokesman that the taxi industry is “not interested in technology” was way off the mark according to Mr Wash, who was quick to point that Queensland taxi companies developed online apps nearly four years ago.
“We were one of the first in the world to embrace technology in online bookings. In fact, Queensland taxis have been world first innovators for more than a quarter of a century, doing things that other cab companies elsewhere could not do because of deregulation.
“If this company had an ounce of integrity, it would stop operating in breach of the law, stop being so dishonest and commit to meeting the regulations.”