Media Release

As part of the aim to be known as the world’s best taxi service, Queensland’s Taxi Council has issued a warning to drivers that it will not tolerate any inappropriate behaviour towards female customers.

4BC Interview with Benjamin Wash
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Taxi Council Queensland (TCQ) chief executive officer Benjamin Wash said that while Queensland taxis lead the world in many areas and enjoy a high customer satisfaction rating, he is setting the standards high.

“Ninety nine per cent of our drivers are excellent and do the right thing always, but when you want to be the best, you must demand the best,” he explained.

Mr Wash said he was aware that some female customers did not feel safe travelling in taxis, despite taxi travel being the safest form of door to door transport.

“We don’t want to ignore this perception. We want to bring this into the open and deal with it.

“Any behaviour that makes a

Queensland’s Taxi Council will support any recommendation from the Keelty Review that allows private companies to bid for the non-urgent travel needs of hospital patients.
CEO of Taxi Council Queensland Benjamin Wash said taxis were already a significant provider of transportation to the disabled community and were well suited to take on the role, which could be a big boost to the industry’s “thousands of small business operators”.

Mr Wash said it was bizarre that unions would claim it was “wrong for private operators to make money out of sick and injured people” when you consider the high cost of health services to the taxpayer and the fact that even doctors charge a fee.

“All we are saying is that if Queensland Health chooses to put non-urgent transport to tender, the taxi industry is well placed to respond,” he explained.

Mr Wash said many Queenslanders may not be aware that the state’s wheelchair accessible

North Queensland can claim the best taxi operator in the state following the naming of Les Gist as Queensland’s “Taxi Operator of the Year”.
The award was presented to Mr Gist at Taxi Council Queensland’s annual conference on the Sunshine Coast. He operates taxis in Townsville, Ayr, Tully and Innisfail and was chosen by an independent judging panel from nominees representing every region of Queensland.

Mr Gist, who was born and raised in Ayr, is a veteran taxi operator with 39 years of experience. He worked as an ambulance officer before buying his first taxi in 1974. By the time he semi-retired in 2009, Mr Gist had built up a fleet of 24 taxis and three charter buses, employing four office staff and engaging 60 drivers.

Mr Gist is valued for considering the needs of his community. In 1987, he introduced the first wheelchair-accessible taxi – a converted XF Falcon –

The following statement is attributed to Benjamin Wash, CEO, Taxi Council Queensland:
Taxi Council Queensland has consistently supported the introduction of greater security measures in taxis, including the ability of cameras to record audio. However we equally believe this is an opportunity to
review the overall operation of the security system – in particular the capital and repair costs of cameras, the speed of download and creating easier access to the footage for training, insurance and public-benefit purposes.

We also support automated metering for the benefit of both drivers and customers, though we point out that with around 250,000 taxi fares each day, instances of rorting are extremely rare. The State Government’s own mystery shopper research confirms this. That said, we recognise that every industry has people who will do the wrong thing from time to time. Taxi Council Queensland has zero tolerance for any unethical behaviour and this is a positive

Queensland’s Taxi Council has reminded people attending tomorrow night’s State of Origin game at Suncorp Stadium that taxis are an economical, direct and safe alternative to public transport.

4BC Interview with Wayne Crookes (Chief Operating Officer, TCQ)
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Chief executive officer Benjamin Wash said many people forget that when four or more people catch a cab together, the cost can be comparatively low.

“Not only are taxis economical, but they are a safer, door-to-door transport option,” he said.

Mr Wash particularly urged younger people to jump in a cab rather than walk home from Suncorp or from bus stops and train stations.

“I suggest that parents will have a much greater peace of mind knowing their daughter or son will be dropped right at their door.”

Taxi tips for State of Origin:

• A secure rank will operate at Suncorp Stadium after the game, on Castlemaine St.

• The next most accessible taxi rank is outside Hotel LA on Petrie Tce

• After

The following statement is attributed to Benjamin Wash, CEO, Taxi Council Queensland:

Taxi Council Queensland applauds the announcement by the State Government that it has reversed its decision – announced in last year’s budget – to cap the usage of this valuable scheme. Queensland has one of the largest fleets of disabled-accessible taxis in the world and we value our customers with disabilities. This is a victory for the vulnerable and great news for people across the state who rely on taxi travel as their only form of transport.

Attracting more drivers from a broader cross-section of the community – including semi-retired people and women – is part of a bold campaign by Taxi Council Queensland to create the world’s best taxi service, according to chief executive officer Benjamin Wash.
Mr Wash marked one year in the job by announcing the plan, which will also focus on improving customer service and luring more customers.

He is already convinced the state’s taxi service is the best in Australia.

“Over the past year I’ve learned how important taxis are to so many Queenslanders, providing safe, door-to-door service to over a quarter of a million people every day.

“My goal is for Queensland to be the best in the world, and I believe that’s achievable as we work closely with government, tourism groups and drivers,” he explained.

He said that contrary to perception, driving a taxi is safe. “It is a good career and has offered generations