Q: What rights do passengers have when travelling in a taxi?

As a passenger you are entitled to:
• choose the route to your destination
• refuse multiple hiring or share riding
• be charged the correct fare (which includes flagfall, tolls and booking fee) and receive correct change
• not to be charged a booking fee if hailing a taxi or from a rank
• travel in a vehicle that adequately provides for your safety and comfort
• request a receipt
• request assistance to board or leave the taxi
• request assistance to load and unload your luggage (not excessive in weight)
• be accompanied by an assistance animal if required
• receive a wheelchair accessible taxi if required
• provide feedback about the service.

Q: What arrangements are there for taxi services for people travelling in wheelchairs?

Most wheelchair accessible taxis in Queensland are licensed to carry two wheelchairs, although some may only carry a single wheelchair. Mobility scooters may also be transported in wheelchair accessible taxis if they are capable of being safely restrained in the vehicle. Dual wheelchair accessible taxis can typically carry one wheelchair and eight able bodied passengers or two wheelchairs and five able bodied passengers. It may not be possible, due to space constraints, to accommodate two large scooters within a dual wheelchair accessible taxi.

Wheelchair accessible taxi guide (PDF)

Q: What are Secure Taxi Ranks?

Secure taxi ranks are in operation in a number of areas across Queensland.
The secure ranks programme was an initiative of the Taxi Council of Queensland working with Brisbane City Council and then later with the Qld State Government.
13 secure taxi ranks operate in the Brisbane central business district and Fortitude Valley and Caxton Street precincts. The Department of Transport and Main Roads, in conjunction with the Taxi Council of Queensland have put these ranks in place to improve passenger and driver safety at night.

Q: Will taxi drivers be required to ensure that a child is restrained appropriately?

As of 11 March 2010, if there is no child restraint available, children up to the age of seven may travel restrained. If however, an appropriate child restraint is available for use in the taxi, the taxi driver must ensure that it is used and becomes responsible for the restraint of the child. A child under the age of seven must not be seated in the front row of seats in a taxi. 
As of 11 March 2010, a taxi driver is responsible for ensuring that children between the ages of seven and 16 are properly restrained in a seatbelt. Passengers aged 16 or more are responsible for wearing a seatbelt in a taxi. (i.e. Not the taxi driver)

Q: Do taxis need to provide child restraints?

All taxis are required to have an anchor bolt that can be used to fit a child restraint, however not all taxis will have a child restraint so passengers travelling with children will probably need to provide their own.

The following table is a guide for parents and carers to selecting a suitable child restraint.

Child Restraints – Questions and answers (PDF)

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